Terms & Conditions

These terms will be governed by and construed in accordance with the law of England and Wales.

Privacy Policy
We will collect some personal information from you in the registration form that we ask visitors to complete when signing in.

Addisonwines.com is committed to protecting your privacy operates in accordance

with the Data Protection Act 1998

This information is collected so that we can deliver any products ordered online.

We will only collect personal information relating to:

Name , Address , Delivery Address , Phone number, Email Address.

(We do not hold your credit card details)

By registering on the website we will contact you about promotions in the future, but you have

the option to opt out of being on our mailing list.(Our emails include an option to “unsubscribe”)

www.addisonwines.com takes steps to ensure that any potential threats to your personal details are minimised. We will not share or sell the details that you have disclosed to us with any third parties unless we are required to do so by law.

If you do not wish to receive further information from us, please contact us. We will not contact you unless subsequently asked to do so. If you have a query regarding our privacy policy or would like to raise any issues, please contact us on 01952 686500.

Minimum Legal Age
We may only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol products in your country of residence.
Payment Methods
Payment can be made by debit or credit card online securely via Barclaycards ePDQ secure server.

Addisonwines.com does not hold your card details.

Delivery

You will undertake to ensure that all deliveries are taken by person/s aged 18 or over.

Once an order is placed, an automatic email response is generated, letting you know that your order has reached us securely and confirming the order details. If there are any errors please contact us so that we can amend the order before despatch.

Standard UK Mainland delivery is Next Day via APC Couriers delivering Monday to Friday during business hours, we aim to despatch your order if received by 12.00pm the same day subject to stock availability. If we are unable to despatch the order in 5 working days we will contact you with an updated delivery date.

If you have urgent delivery requirements please call Customers Services 0800 197 3555

POD (Proof of delivery). A signature is required on delivery, this may be with a neighbour. A card will be left to acknowledge the delivery unless specific delivery instructions are given at the checkout stage to leave the parcels unsigned for in a secure place. The order is left at your own risk.

Our couriers will make every attempt to deliver your parcel and if you/your recipient is not at home, they will try your immediate neighbours unless otherwise notified. Thereafter, you/your recipient will need to make arrangements with the courier to make a further attempt of delivery. Goods may also be collected from your local APC depot who will hold the goods for a further 5 working days, before returning them to us.

Should the goods ordered be returned because the couriers have failed to deliver despite all reasonable attempts including a telephone number given for the recipient or any further helpful information, we will either credit you in full for the goods less the delivery charge, or re-despatch on your instruction where the re-delivery cost will be charged against your account.

You must ensure that any specific courier instructions given are correct, and that the information provided, ensures a safe and accurate delivery. Addisonwines.com cannot be liable for order / delivery discrepancies if incorrect information has been given.

We recommend:

Using a work address if possible.

Contacting your local courier depot as soon as you receive a delivery card.

Addisonwines.com shall have no liability for any failure to deliver goods that have been ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
We are are unable to deliver to PO Box numbers.

To track your order, please call our freephone number 0800 197 3555 where our Customer Services staff will be happy to assist you.

Returns and Refunds:
Goods must be checked on delivery and damages/shortages must be reported within 48hours of delivery.

If the goods delivered are damaged or incorrect, please contact Customer Services 0800 197 3555

to arrange for a replacement to be dispatched or we will offer you the opportunity of a refund and

for the return goods to be collected.

All refunds will be made within 28 days of agreeing such.

Order Cancellation:
You may cancel your order within 7 days of receipt of the goods.

All bottles must be unopened and in the same condition in which they were supplied.

The customer is liable for the initial delivery cost and return delivery cost to our warehouse.

All refunds will be issued within 28 days of the goods being received back to our warehouse.

Please call Customer Services 0800197 3555 or email sales@addisonwines.com

Accuracy & Availability
Whilst we have endeavoured to ensure the accuracy of the information on the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. Prices and specifications can change without notice and products are subject to availability.

Prices & Special Offers /Voucher Codes
All Prices are in pounds sterling $pound; (GB Pounds) duty paid and include Vat at the current UK rate, delivery is an additional charge � See shipping details

Special offers are made available only whilst stocks last and may be withdrawn at any time, without notice. Voucher codes are only valid for a limited period and only one may be redeemed against any one order.

None of the above affects your statutory rights as a consumer.

Should you have any queries relating to our terms and conditions, please do not hesitate to contact us.

Addisonwines.com

Wm. Addison (Newport) Ltd
Cedar Court 19&20
Halesfield 17
Telford
Shropshire TF7 4PF UK
Freephone (UK only): 0800 197 3555

Email: sales@addisonwines.com

Fax: +44 1952 686505 Telephone : 01952 686500

Registered in England: 696138 VAT No: 159 0400 81.
Registered Address: As above.