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Terms & Conditions

Last updated 1st October 2020.  Our T&Cs are subject to change so please ensure you check them regularly..

Our T&C terms will be governed by and construed in accordance with the law of England and Wales.

www.addisonwines.com takes steps to ensure that any potential threats to your personal details are minimised. We will not share or sell the details that you have disclosed to us with any third parties unless we are required to do so by law.

Whilst we have endeavoured to ensure the accuracy of the information on the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. Prices and specifications can change without notice and products are subject to availability.

All Prices are in pounds sterling £ (GB Pounds) duty paid and include VAT at the current UK rate, delivery is an additional charge.

None of the above affects your statutory rights as a consumer.

Should you have any queries relating to our terms and conditions, please do not hesitate to contact us.

Wm. Addison (Newport) Ltd Units 19/20 Cedar Court Halesfield 17 Telford Shropshire TF7 4PF UK

Telephone: 01952 686500

Email: sales@addisonwines.com

Fax: 01952 686505

Registered in England: 696138 VAT No: 159 0400 81. Registered Address: As above.

Orderings & FAQs

Minimum Legal Age

We may only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol products in your country of residence.

Which payment methods are accepted?

Payment can be made by debit or credit card online securely via Barclaycards ePDQ secure server.  Addisonwines.com does not hold your card details.

What exactly happens after ordering?

Once an order is placed, an automatic email response is generated, letting you know that your order has reached us securely and confirming the order details. If there are any errors please contact us so that we can amend the order before despatch.

Can I add to my order after checkout?

It’s best to email or phone as soon as you realise you’ve missed a little something off your order. If possible, we will add the item before despatch. You won’t be able to amend your original order via our website.

If your initial order has already been despatched, you will need to put a second order through our website. However, if you place more than one order on the same day, it is likely we will be able to combine the deliveries and avoid a second delivery charge.

What are the delivery charges for orders from the Online Shop?

Delivery charges start from £7.95 to mainland UK addresses. Deliveries to Cornwall and Devon, the Scottish Lowlands and Highlands and Northern Ireland incur additional charges.  We currently do not deliver to Isle of Man, Channel Islands and the Scottish Islands.

We will collect some personal information from you when logging in/registering for the first time.  This information is collected so that we can deliver any products ordered online.

We will need to contact you if there are any issues with your order.

We also email our customers with the latest promotions and offers. But rest assured – we will NEVER pass your contact details on to anyone else.

How long will delivery take?

Items in stock are normally dispatched within 48 hours of order confirmation.  Delivery is via overnight carrier service (Monday to Friday).  Please allow slightly longer during busy periods. If we are unable to despatch the order in 5 working days we will contact you with an updated delivery date.

If you have urgent delivery requirements please call Customers Services 01952 686500

Goods checks

Goods must be checked on delivery and damages/shortages must be reported within 48hours of delivery.

If the goods delivered are damaged or incorrect, please contact Customer Services 01952 686500 or email sales@addisonwines.com .

Carrier deliveries

You will undertake to ensure that all deliveries are taken by person/s aged 18 or over.

POD (Proof of delivery). A signature is required on delivery.  A card will be left to acknowledge the delivery unless specific delivery instructions are given at the checkout stage to leave the parcels unsigned for in a secure place. The order is left at your own risk.

Our couriers will make every attempt to deliver your parcel and if you/your recipient is not at home, they will try your immediate neighbours unless otherwise notified. Thereafter, you/your recipient will need to make arrangements with the courier to make a further attempt of delivery. Goods may also be collected from your local APC approved depot who will hold the goods for a further 5 working days, before returning them to us.

Should the goods ordered be returned because the couriers have failed to deliver despite all reasonable attempts including a telephone number given for the recipient or any further helpful information, we will either credit you in full for the goods less the delivery charge, or re-despatch on your instruction where the re-delivery cost will be charged against your account.

You must ensure that any specific courier instructions given are correct, and that the information provided, ensures a safe and accurate delivery. Addisonwines.com cannot be liable for order / delivery discrepancies if incorrect information has been given.

We recommend:

  • Using a work address if possible.
  • Contacting your local courier depot as soon as you receive a delivery card.

Addisonwines.com shall have no liability for any failure to deliver goods that have been ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.  We are are unable to deliver to PO Box numbers.

To track your order,  please call 01952 686500 where our Customer Services staff will be happy to assist you.

Returns & Refunds

Please return unwanted goods for refund within 14 days of receipt. Please obtain proof of despatch and allow 14 days for any returns to be processed. We will not be considered responsible for goods in transit.

Unfortunately, we cannot accept exchanges on goods we consider damaged or used (although your statutory rights are not affected).

In line with regulations, if you cancel your entire order within 14 days of receipt, we will refund the original cost of standard delivery. However you will need to pay to return the goods to us.

If an item proves to be faulty, we will refund the cost of return postage.

For full details, please CLICK LINK “Consumer Contracts Regulations” for current Consumer Contracts Regulations, valid from June 2014.e 2014.

How secure is shopping in the Online Shop? Is my data protected?

Addisonwines.com is committed to protecting your privacy and operates in accordance with the Data Protection Act 1998

Our website uses the latest security technology to ensure your privacy is protected at all times.

All payments are processed by Barclays Bank plc, who process all of the debit and credit card payments on our behalf. You will leave the site whilst taking the payment for your order but will be returned to the website on successful completion of your payment. On receipt of a successful payment you will receive confirmation that you order has been placed, with a unique tracking identifier to allow tracking of your order.

To discuss your order or if you would prefer to order offline, please call our office on 01952 686500 and place the order over the phone. Our phones are manned from 9am to 5pm Monday to Friday and 9am to 12noon on Saturday.  Alternatively please email sales@addisonwines.com (but do not email your card payment details to us).

What exactly happens after ordering?

Once an order is placed, an automatic email response is generated, letting you know that your order has reached us securely and confirming the order details. If there are any errors please contact us so that we can amend the order before despatch

Stock and vintage guarantees

We perform regular stock checks. However, if stocks are low there can occasionally be a discrepancy. We will advise a customer if an ordered item is out of stock as soon as it comes to our attention. In these incidences we will offer a full refund or discuss substituting the item for something of the same or greater value.  Bottle shots on the website are NOT GUARANTEE OF VINTAGE. If you would like a specific vintage, please check with us BEFORE ORDERING.

Out of Stock Items

For any items ordered which are out of stock, we will contact you by phone or email to advise a likely delivery date.

Special offers

Discounts and Special Offers are made available only whilst stocks last and may be withdrawn at any time, without notice. Voucher codes are only valid for a limited period and only one may be redeemed against any one order.

Cancellation of Orders

Due to distance selling regulations, you have a 14-working-day right of withdrawal to cancel your order. If you wish to cancel please notify us in writing or by email to sales@addisonwines.com as soon as possible. Please note that a charge may be made to cover the cost of collecting goods in the event of a cancelled order that has already been delivered.

Opting out of AddisonWines.com

By registering on the website we will contact you about promotions in the future. If you’d prefer we didn’t, opting out is easy.  Just email sales@addisonwines.com .  Alternatively, click the unsubscribe button on one of our marketing emails.

Queries or Complaints

Please call us on 01952 686500 or email sales@addisonwines.com with any queries regarding delivery or faulty wines.

Alternatively, write to us at 19/20 Cedar Court Halesfield 17 Telford Shropshire TF7 4PF UK. Complaints in respect of quality or service will be attended to personally by our directors.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Addison Wines Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Addison Wines Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Addison Wines Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright

This website and its content is copyright of Addison Wines Ltd – © Addison Wines Ltd 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only;
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material;
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.