Units 19/20 Cedar Court, Halesfield 17, Telford, Shropshire TF7 4PF

We’re open
Monday – Friday  9am to 4:30pm
Saturday              9am to 12noon

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges start from £7.95 to mainland UK addresses.  Deliveries to Cornwall and Devon, the Scottish Lowlands and Highlands and Northern Ireland incur additional charges.  We currently do not deliver to Isle of Man, Channel Islands and the Scottish Islands.

We will collect some personal information from you when logging in/registering for the first time.  This information is collected so that we can deliver any products ordered online.

We will need to contact you if there are any issues with your order.

We also email our customers with the latest promotions and offers. But rest assured – we will NEVER pass your contact details on to anyone else.

Items in stock are normally dispatched within 48 hours of order confirmation.  Delivery is via overnight carrier service (Monday to Friday).  Please allow slightly longer during busy periods. If we are unable to despatch the order in 5 working days we will contact you with an updated delivery date.

If you have urgent delivery requirements please call Customers Services 01952 686500.

Addisonwines.com is committed to protecting your privacy and operates in accordance with the Data Protection Act 1998

Our website uses the latest security technology to ensure your privacy is protected at all times.

All payments are processed by Barclays Bank plc, who process all of the debit and credit card payments on our behalf. You will leave the site whilst taking the payment for your order but will be returned to the website on successful completion of your payment. On receipt of a successful payment you will receive confirmation that you order has been placed, with a unique tracking identifier to allow tracking of your order.

To discuss your order or if you would prefer to order offline, please call our office on 01952 686500 and place the order over the phone. Our phones are manned from 9am to 5pm Monday to Friday and 9am to 12noon on Saturday.  Alternatively please email sales@addisonwines.com (but do not email your card payment details to us).

Once an order is placed, an automatic email response is generated, letting you know that your order has reached us securely and confirming the order details. If there are any errors please contact us so that we can amend the order before despatch

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