Privacy Policy

HOW SECURE IS SHOPPING IN THE ONLINE SHOP?  IS MY DATA PROTECTED?

Addisonwines.com is committed to protecting your privacy and operates in accordance with the Data Protection Act 1998

Our website uses the latest security technology to ensure your privacy is protected at all times.

All payments are processed by Barclays Bank plc, who process all of the debit and credit card payments on our behalf. You will leave the site whilst taking the payment for your order but will be returned to the website on successful completion of your payment. On receipt of a successful payment you will receive confirmation that you order has been placed, with a unique tracking identifier to allow tracking of your order.

To discuss your order or if you would prefer to order offline, please call our office on 01952 686500 and place the order over the phone. Our phones are manned from 9am to 5pm Monday to Friday and 9am to 12noon on Saturday.  Alternatively please email sales@addisonwines.com (but do not email your card payment details to us).

Why do you ask for my contact details?

We will collect some personal information from you when logging in/registering for the first time.  This information is collected so that we can deliver any products ordered online.

We will need to contact you if there are any issues with your order.

We also email our customers with the latest promotions and offers. But rest assured – we will NEVER pass your contact details on to anyone else.

What else do you know about me?

In order to serve our customers to the best of our ability, we will hold records of any previous purchases and email correspondence regarding any orders or customer service.

Opting out of AddisonWines.com

By registering on the website we will contact you about promotions in the future. If you’d prefer we didn’t, opting out is easy.  Just email sales@addisonwines.com .  Alternatively, click the unsubscribe button on one of our marketing emails.

What do you use my Data for?

As already confirmed, the data we hold for our customers is only used by Addison Wines for internal purposes. We are committed to offering the best service we can, including:

  • Fulfilling orders and maintaining customer accounts
  • Ensuring marketing is customised to minimise the amount of emails sent to each customer
  • Market research
  • Ensuring you receive timely emails regarding new products and special offers

Where should I send my Data Protection queries?

If you have questions about your personal data or our privacy policy, please email us at: sales@addisonwines.com .

To see all the information we have about you, and to correct any inaccuracies, please write to:

David Horton, Addison Wines, Units 19/20 Cedar Court, Halesfield 17, Telford, Shropshire  TF7 4PF.

What can I do to increase security?

It is important to us that your shopping experience with Addison Wines is as safe and secure as possible. As such we take precautionary steps.

However we also recommend you take the following steps to increase security.

  • Always close down your Internet browser when you have finished shopping online, particularly if you are shopping using a public or shared PC.
  • Never reveal your password to others
  • Keep your password as unique as possible and never reveal it to others
  • Avoid using the same password for multiple online sites